FAQ

All photos are pre-ordered online or on photo day. We will be selecting your prints and mailing them to you in 3-4 weeks. If you opted to select your prints Online you will receive an email to your gallery with details and instructions within 2 weeks. From there you will select the pictures for your photo package. You will also receive a coupon code to use at check out. Please enter the coupon code so that no additional charges will be applied. If you purchased Digital Images, you will download them to your computer.


Q: When should I expect my photos?
A: All prints will be mailed to you within 3-4 weeks unless you chose to select your items online. If that is the case, expect an email within 2 weeks to preview and select. Once you have finished checking out, your prints will arrive within 1 week to the shipping address you provided.
If you purchased digital images, you will receive an email with a link to your gallery within 2 weeks and from there, download and share them.


Q: I can’t find the link to my gallery, where can I find it?
A: All galleries are created as private links. If you cannot locate your email, please contact us and we will resend it to you with your gallery link.


Q: I Opted to preview and select my images online and it’s asking me to pay again. How do avoid being charged again?
A: Be sure to apply your coupon code at checkout to avoid additional charges. You will only be charged for additional items that were not prepaid.
If your coupon code is not working, please contact us to reactivate your code.

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Q: Where do I apply my 4-digit pin to download my images?
A: The download button is located on the top right of your gallery, next to the shopping cart, favorites button, and share button. From there you will enter your email address and the 4-digit pin provided in your email.

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Q: If I purchased digital images, where can I take them to be printed?
A: After you have downloaded them to your computer, you will also find a release waiver. You can then take your images anywhere with the waiver to have them printed.